The after-sales service department is mainly responsible for analyzing the content of customer complaints, taking effective corrective and preventive measures, eliminating the causes of non-conformities and potential causes, continuously improving the quality of the company's products and services, maximizing the satisfaction of customer needs. It has clear timeliness requirements for the handling of customer complaints and has an experienced technical team as technical support, and promptly responds to customers' technical, testing, and installation issues. Perform regular statistical analysis of customer complaint information and conduct satisfaction surveys on customer complaint handling to improve product quality and after-sales service quality, and continuously improve customer satisfaction.

Relying on the strength of the three technical teams of R&D department, quality control department and testing center, we provide sufficient technical support to the after-sales team, and can timely respond to and solve technical problems encountered by customers in the process of product use.

We regularly conduct surveys on customer information processing and customer complaint resolution to improve product quality and after-sales service quality, and continuously improve customer satisfaction.

One-Stop Service Domestically 

Worldwide Business